Terms and Conditions

Description of goods
We aim to describe and illustrate our products as well as possible, and to have accurate and current information. We reserve the right to alter the content of our website without notice.
Descriptions and information on the website are offered for guidance and in good faith, and it is the responsibility of the customer to decide if the goods are suitable for their intended use. We are happy to answer queries prior to purchase to ensure customer satisfaction.

All prices are in pounds sterling (£) and are subject to change without notice.

Payment is via PayPal using their secure payment system, and debit cards. All goods remain the property of Basia’s Waldorf Dolls until paid for in full.

Goods will be sent within 7 working days, and usually within 2 working days. We use Royal Mail service. Please allow 3-5 days delivery time. We will advise you if there is any possible delay to the dispatch of your order.

Delivery prices for some products are included in the cost. Please contact for further information.

Damaged or Missing Goods
If you have not received your order when it is expected, please contact us.
If the goods arrive with you in a damaged or faulty condition, please keep all packaging materials and contact us within seven days so that we can address the problem and find a solution.

Cancellation of orders
We prefer to answer any questions about our goods prior to your purchase, as cancellations are time-consuming for both parties.
You may change your mind and cancel your order at any time before dispatch. You must contact us via email or letter to let us know that you wish to cancel, and your statutory rights are not affected. A refund for the goods (minus postage) is possible if they are returned with their original packaging and receipt in an unused and undamaged condition, i.e. in a condition that allows them to be re-sold at full price.
Refunds cannot be given for any item that has been made as a special order or commission.
We reserve the right to decline any order placed with us at our discretion.

We aim to show reliable stock levels on our website, but at busy times when we are working at craft fairs and shows, our stocks may run low or sell out.

External Links
This site includes links to other sites. We are not responsible for the content or suitability of these sites.
You may link to our site, but only in a way that is fair and legal, and that does not damage our reputation. Do let us know if you're linking to us.

Intellectual property rights
The contents of this website (text and graphics) are trademarked and copyrighted materials of Basia Smith and Basia’s Waldorf Dolls. All rights are reserved.